REFUND & CANCELLATION POLICY

Refund & Cancellation Policy

📅 Last Updated: October 2026 🛡️ 14-Day Technical Review Window 🔄 1-Click Instant Self-Cancellation

Direct Resolution Commitment:

We are committed to fair and transparent consumer treatment. If you encounter any technical difficulty, billing discrepancy, or accidental charge, please contact our support desk directly at support@hexsage.ai. We pledge to respond within two (2) business days to inspect logs and assist with appropriate remediation.

1. Digital Service Delivery Definition

HexaSage provides on-demand and subscription-based digital software capabilities, including high-precision astrometric calculations (True Solar Time, solar longitude), distributed GPU model inference, and classical I Ching Najia probability matrix deductions.

Upon initiating an analysis or receiving computational credits into your account, computational resources are allocated and rendered in real time. In accordance with international standards for digital products, services rendered and consumed immediately are generally non-refundable once technical execution is fulfilled.

2. 14-Day Technical Anomaly Refund Window

We stand behind the reliability of our software platform. If you experience any of the following objective technical anomalies, you are entitled to request a refund or credit adjustment within 14 calendar days of transaction:

  • System Downtime / Outage: Transaction was processed but server outages prevented access to purchased credits or deduction capabilities.
  • Duplicate Billing: Payment gateway processed duplicate transactions for a single order due to network timeouts.
  • Unrendered Technical Failures: Credits were deducted by the system without producing the corresponding deduction report.

3. Pro VIP Subscription Cancellation (1-Click Anytime)

Pro VIP is billed on a month-to-month subscription basis ($9.99 USD / month). Subscribers have complete control over their subscription:

  • No Long-Term Lock-in: You may cancel automatic renewal at any moment directly within your user Profile ("Account Settings" -> "Subscription Management"). No customer support ticket or administrative approval is required.
  • Retention of Active Privileges: Upon cancellation, no further renewal charges will be levied. All Pro VIP privileges and remaining monthly credits remain fully active until the expiration of the current paid billing cycle.

4. How to Submit a Refund or Billing Inquiry

To submit a refund or adjustment request, please email our support team with the following details:

Email: support@hexsage.ai

Subject Line: [Billing Inquiry / Refund Request] - Your Registered Email

Required Details: 1. Transaction Order ID (PayPal Transaction ID / Invoice ID); 2. Date and Time of transaction; 3. Brief description of the technical anomaly.

Processing Time: Our billing team verifies logs and responds within 2 business days. Approved refunds are credited back to the original payment method within 3-5 business days depending on your issuing bank.

5. Customer Support & Pre-Dispute Commitment

In accordance with our user agreement, users agree to notify and cooperate with HexaSage customer support prior to initiating payment disputes or chargebacks through third-party financial institutions. Direct communication allows us to resolve misunderstandings, reissue credits, or process refunds rapidly without unnecessary institutional friction.